FAQ

How many stars is the hotel?
3 Stars
How do I make direct contact with the hotel?
Please email, call or fax the hotel:
Email: [email protected]
T +60 4 966 9000
F +60 4 966 9001
If I make an online booking, will I be offered a 'best rate'?
Online bookings generally offer the 'best available rate' for that date and time.
What types of rooms are available and what are the differences between room types?
There are 3 room types available:

Superior Room:
Room with queen size bed and twin bed
Family room:
Room with queen size bed plus one single bed
Friend and Family connect:
Connecting room is combination of two superior rooms connected with each other
Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two guests.
What are the type of credit cards accepted during the booking process?
We accept all the universally accepted credit cards during the booking process like MasterCard and Visa
Which credit cards are accepted for payment?
VISA and Mastercard only.
Are my credit card details necessary when making a reservation?
Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.
Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation
What is your deposit policy?
Upon arrival, the Reception will collect MYR 50 in addition to the room charge for every night you stay. This deposit is to cover any incidental charges and will be returned upon check-out if no extra charges have been incurred.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
- For stays of 1 to 7 nights
  If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 8 to 14 nights
  If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 15 to 21 nights
  If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 22 nights and more
  If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
Do you have a pets' policy?
Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.
What are your check-in and check-out times?
Check-in time is 2:00 pm
Check-out time is 12:00 noon
Is it possible to check-in early?
Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages. For an early arrival request, kindly contact our reservations at [email protected]
What is the charge for a late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check Out from 12.00pm - 6.00pm : RM10 is charged per hour
Check Out after 6.00pm : Full Overnight Charge

The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at [email protected]
Do you have non-smoking rooms?
Regrettably not, smoking is allowed in all rooms, however, if you should require a smoke free room please advise us in advance and we will do our best to ensure the room is smoke free.
Do you have twin, triple and quadruple rooms?
Yes, we do. The hotel does have a triple bed room with configuration for 3 beds either 1 Double + 1 Single or 3 Single.
Do you have inter-connecting rooms?
Yes, we do. During your booking process, please select “Friend and Family Connected”
What is the hotel's policy regarding children?
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
Does the hotel provide babysitting services?
The hotel does not provide baby-sitting services.
Are baby cots or extra bed available?
Regrettably, baby cots and extra bed are not available ,however the hotel can provide an additional mattress at Nett rate of RM 30

General Hotel Information

Is there a swimming pool?
No, there is no pool in the hotel.
Do you have hairdryers in the rooms?
Hairdryers are available on request.
Does the hotel provide iron and ironing boards in all rooms?
Iron and ironing boards are available on request. Kindly contact the housekeeping department.
Can I connect my laptop in the room?
Yes, we have free WiFi internet access in the room.
What kind of internet connection do you provide and what is the cost?
We have free WiFi Internet access in the room and lobby area.
Can luggage be stored at the hotel whilst I travel elsewhere?
For security reasons we allow you to store your luggage until 10.00pm on the same day of check out.
How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
Regrettably, we do not provide airport transfer. However, you may ask for assistance from the hotel to get you a taxi from the hotel.
What is the weather like at different times of the year?
Langkawi has a warm tropical climate. Temperature remains fairly consistent throughout the year between 24°C and 33°C. Rainfall is mostly from September until November while dry season is from November to March.
Is there a doctor on call?
No there is not. However, you may take a taxi to Langkawi Hospital which is a 10 minute drive from the hotel.
How far is the nearest hospital?
Langkawi Hospital is a 10 minute drive from the hotel.
What voltage is used in Malaysia?
The voltage in Malaysia is 240 volts.

Shopping and Tourist Facilities

Do you have a tour desk?
Regrettably, we do not have any tour desk. However, you may contact our reception for further information.
Are there shopping centers nearby?
Shopping is plentiful with many shopping centers and attractions within walking distance. Please seek assistance from the Front Desk staff who will be more than happy to help, alternatively, click here for more detail